These Terms & Conditions govern your use of the bikesdirect365.com service and website. By visiting the bikesdirect365.com website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
We try to describe the items as accurately as possible, but due to the manufacturer changing any specifications at short notice we reserve the right to change and update the product without notice.
All bikes are sold as slightly marked as these are bulky items and you may get small rub marks from the boxes in transit.
Please note: Activities such as "wheelies", stunt riding or jumping constitute misuse and will invalidate any guarantee that may be offered.
PLEASE NOTE: The pedals and threads are precision made on the crank and are fully tested before they leave the factory. You must put the pedals on the bike correctly. If you are sitting on the bike, then put the right pedal on the right and left pedal on the left hand side. You must put the pedals on by hand until it is impossible to do any more, but you should be able to turn them 3-4 turns before it gets stiff. Once started then fully tighten using a wrench and follow manual tightening torques. If you do this incorrectly you will damage the threads and we will not cover this under the warranty.
Warranty / Guarantee is the manufacturers standard warranty but this is at least 1 year against manufacturing faults and defects. The product warranty is non-transferrable and proof of purchase will need to be provided.
Appropriate care and regular maintenance must be conducted as this may affect your warranty.
Terms of Service
When you place an order via our website bikesdirect365.com we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.
Product Specifications and Suitability Published
Product details, specifications and suitability information is the best available at the time. bikesdirect365.com shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns & Refunds page for details. We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. bikesdirect365.com cannot be held liable for any damage caused by the fitting of a spare part. Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. bikesdirect365.com cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.
Availability / Estimated Delivery Times
We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. bikesdirect365.com has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact firstname.lastname@example.org with your order number.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch/Maestro or Solo cards. Card charges will appear on your statement as "Direct365 Limited".
All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates, unless country currency is changed in our region adjuster available on every product page. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable. Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
If we make a pricing error we reserve the right to refuse to supply.
We dispatch all our Bikes and Parts & Accessories exceeding 1kg via DHL and you should receive your order with 2 to 3 days (96% delivered within 2 days). If you are a Mainland UK customer, elsewhere may take longer. Delivery is on weekdays only and you must sign for your delivery, If the product is not in stock you will be notified of the delay. Delivery can be any time between 9am and 5pm and we will always try to deliver on time but in the unlikely event of your order being undelivered please allow 1 extra business day before contacting us. If you are out during the day have your order delivered to you at work, if possible. If the parcel outer packaging is damaged in anyway please don't accept the parcel. Parts and Accessories under 1kg are sent by standard 1st class mail.
Reviews & Comments
We encourage you to leave product reviews on our website. We regularly monitor this content and reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the bikesdirect365.com website. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.This warranty does not affect your statutory rights.
Privacy, Copyright & Disclaimer
We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from bikesdirect365.com.
We expect you to maintain the confidentiality of your username and password for your bikesdirect365.com account.
All content included in this site, text and graphics (including copyright), is owned and controlled by bikesdirect365.com. In accessing the bikesdirect365.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these bikesdirect365.com pages for any other purpose whatsoever, in any medium, without the prior written permission of direct365 limited. bikesdirect365.com are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you when you place an order or register on our web site includes: Address, Phone Number, Email Address, Credit/Debit card details
This information is already stored on our internal systems and our website simply verifies you as a customer of bikesdirect365.com. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at email@example.com. We use the information you provide for the following purposes: To send updates regarding the status of your enquiry or order, To send newsletters and details of offers and promotions in which we believe you will be interested, To improve the design and content of the bikesdirect365.com website, To understand the buying behaviour of our registered users, To perform other general marketing and promotional activities focused on our products and services.
When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
We have designed our site to protect the information we collect online from unauthorised access. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes.
Improving Our Service
bikesdirect365.com does not sell, trade or rent your personal information to others.
Unless otherwise stated, all rights, including copyright, in the content of these bikesdirect365.com web pages are owned and controlled for these purposes by direct365 limited.