Returns and Refunds

To return a product it must be unused and be in its original packaging, we must receive it back within 28 days of being signed for, you must have authorisation from us to return the product. Please make sure you enclose a cover note stating your full name, address, order number and a brief note stating the problem.

In the unlikely event your bike has a missing or damaged part please contact us at info@bikesdirect365.com within 24 hours of delivery giving as much detail as possible, so we can look to resolve the issue to your full satisfaction without returning the bike.

PLEASE NOTE: All bikes are supplied in the manufacturers export carton. Potentially, slight marking could happen in transit as these are bulky items.

If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund (subject to a 15% restocking fee) provided that all goods are returned in a perfect, saleable condition within 7 days. However, no carriage refunds can be given.

If you wish to make a return please email us at info@bikesdirect365.com clearly stating which item you are returning, the reason and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment card.

BikesDirect365.com does not offer a free returns service. You will be responsible for the costs of returning an item.  We will happily refund the cost of your postage up to £ 25 if the item you are returning is faulty or was incorrectly supplied. We would prefer all returns made by our transport partner as we have discounted rates and products are insured against damage and loss.

BikesDirect365.com cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage. Ensure you are adequately covered in the unlikely event of your parcel going missing in transit.

All goods supplied by BikesDirect365.com are from official sources and are covered by the normal manufacturers’ warranty. If an item has failed prematurely please contact us with details of the product and fault. Certain products may need to be returned to our supplier, for inspection and possible repair, before a credit can be issued.

If an exchange is requested a replacement will be sent when we have available stock.

We aim to process returns in 7 days, but please allow up to 14 days for exchange/refund.