Delivery & Postage
All of our bikes are shipped FREE OF CHARGE on a 48 hrs delivery service (2 working days) with Parcel Force or Whistl.
Accessories and Parts are sent via Royal Mail 48 hrs tracked service.
Orders received by 1 pm on weekdays will be despatched the same day, and any orders received after this time will be despatched the next working day.
Delivery is free to most UK addresses but there are some surcharges for more remote areas and these will be shown at the checkout.
You will receive a text confirming despatch from us, another text confirming out for delivery from the courier with tracking details and a final text confirming delivery.
Should you be unavailable to sign for your delivery the courier will leave a card for you to contact them, they will try once more and then the item will be returned to their local depot for collection. If these deliveries are missed you will be charged to redeliver.
If you require a change to the shipping address after the orderhas been shipped you will be liable for any additional charges.
If you don’t receive your order within the expected time frame please allow one extra day before contacting us. Please contact us via firstname.lastname@example.org
If your item arrives damaged in transit, please contact us as soon as you have received them. If the packaging is visibly damaged please do not sign for the goods. We can't be held responsible for damaged caused by the courier after a package has been signed for. You must inform us via email email@example.com of any such problems within 7 working days.
Please note: if you have instructed the courier to leave your package on your doorstep or in another insecure place, we cannot claim for missing items or damage to your package. Your parcel must be signed for to obtain a proof of delivery with the courier.
We also offer delivery options to give you a more flexible service and these are:
Express 24 hrs – anytime, next working day, + £ 9.99
Weekend – anytime, Saturday or Sunday, + £ 14.99
Channel Isles & IoW – allow 3 working days, + £ 4.99
Northern Ireland, Isle of Man & Isle of Scilly – allow 3 working days + £ 9.99